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UK Leaving The EU
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Price Match Guarantee
Disclaimer
Back Orders
FAQ

UK Leaving The EU

Goods dispatched outside of the UK are now not liable to pay VAT through our website. This means that there is now a reduction of 20% on the total price of all exports however the customer and end user will now be subject to pay local tax within their destination country, along with customs duty and fees.

Shipping & Delivery

Goods are dispatched on the same working day if ordered before 4pm, otherwise the next working day thereafter. This excludes Saturdays & Sundays, Bank Holidays where there is no postage service available and also Christmas periods where the carriers are using irregular hours (First Monday of December to First Monday of January). Once a package has been dispatched and a tracking number recieved, the goods and service updates are the sole responsibility of the purchaser as the contract between Little Wolds Ltd and the purchaser has been fulfilled. We will notify you of a delivery timescale if the estimated delivery date is in excess of 14 working days from the date of the order. Free Delivery on UK orders over £50.00 is available on all items. Any international orders that cannot be shipped together over seperate order numbers must be made aware to us before shipment commences ie: if two seperate orders cannot be shipped together, we must receive notification of this. We shall not be liable to you for any delay or failure to deliver the goods within estimated timescales. Express Delivery orders are given priority and will be dispatched as soon as possible using next day delivery which may require a signature (next day delivery is not guaranteed by Royal Mail over bank holidays or the Christmas period). Please note that any products shipped directly to the end user from our suppliers will have a delivery time of upto 14 working days.

UK Delivery Services Used:

Royal Mail Tracked 24 & Royal Mail 1st Class Signed For (None Guaranteed Next Working Day Delivery) Tracking Number Provided (Signature May Be Required)

Orders that qualify for free delivery will use Royal Mail Tracked 48 and a tracking number will be provided upon dispatch

International Delivery Services Used:

Royal Mail International Tracked & Signed (7-14 Day Delivery Dependant on Location) Tracking Number Provided

Parcelforce Global Priority (2-7 Day Delivery Dependant on Location) Tracking Number Provided

We do not allow ordering or collection of items from our premises as we are a mail order only business.

Privacy & Security

We want to provide you with the safest method for making your payment so we use SagePay and PayPal to collect and process your card payment. This means that you enter your card details directly into the SagePay or PayPal verified payment processing system which complies with the strictest security standards. Our website is fully protected under the current SSL Certificate provided by Go-Daddy.com

Returns & Replacements

To view our returns policy, please click here

If you would like to file a complaint against ourselves or any other online retailer, please follow the link which will guide you through the 'Online Dispute Resolution' (ODR) process or alternatively contact us on the email address provided:

Online Dispute Resolution

Send Email

Ordering

When you place an order through this website we will send you an acknowledgment e-mail. This e-mail is not an order confirmation nor does it indicate that we accept your order. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the goods ordered. If we are unable to supply you with the goods you have ordered or if we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect.

Discount coupon codes are valid for a 6 month period from date of issue and are limited to two uses per customer. We reserve the right to cancel a coupon code at any point.

We do not allow ordering or collection of items from our premises as we are a mail order only business.

Payment, Pricing & Promotions

If we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect. If a product is ordered when a promotion is applicable, any refund given will be in accordance with that promotion regardless of the non-promoted price. Any vouchers or promotions that are issued have a validity period of no longer than 12 months from the date of issue.

We are proud to offer a military and emergency services discount of 5% to any member with valid ID. All we require is for you to be a member of the Blue Light Card or Defence Discount Service, a voucher code can be obtained directly from those websites.

Price Match Guarantee

If you find an item cheaper elsewhere (on any UK competitor website) we will guarantee to match that price inclusive of the postage costs on that specific website (special offers not included). The item must be purchasable through the competitor website. Please email us with a link to the competitors product before purchase and we will adjust our price for you.... Its that simple.

Disclaimer

Prices quoted on the Little Wolds website are specific to purchases made through the site and may differ from those on other online retail channels.

Back Orders

We do not allow back orders for any items due to the demand outweighing the supply.

FAQ's

For our FAQ section, please click here